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Need assistance?

Discover how we can support you as you travel through Sydney Airport.

Special assistance
Sydney Airport provides several assistance services that are accessible to everyone. Keep in mind that when making your travel arrangements, advise your airline or travel agent of any assistance you require.
Hidden disabilities
At Sydney Airport, we are committed to assisting visitors with hidden disabilities. Find out more about how we can support you as you travel through the airport.
Accessible parking
We provide designated accessible parking for all arriving and departing mobility-impaired passengers and visitors within the International and Domestic car parks.
Travelling with children
We want to help you take the hassle out of travel. A range of services are available for you and your family to ensure you have a safe and smooth journey. We have children’s areas as well as dedicated family queues and parent room facilities available.
Airport Ambassadors
Our Airport Ambassadors bring a sincere and caring attitude to Australia’s busiest airport which helps provide a positive experience for all visitors. Airport Ambassadors wear bright blue jackets to ensure they are easily identifiable and stand out.