Where is the Tourist Refund Scheme office?
If your purchase is part of your carry-on luggage
After you have checked in for your flight, please make your way through the Passport Control and Security. The TRS office to right of the Heinemann Duty Free entrance. Please be sure to be there at least 90 minutes prior to your flight departure to allow sufficient time for the TRS Officers to complete your claim.
If your purchase is packed in luggage you intend to check in
If you want to make a TRS claim for powders, liquids, aerosols or gels and / or oversized items (such as golf clubs) that you are not able to take on board because of these limits, take your goods to the Australian Border Force Office for verification before you check in your luggage.
The Australian Border Force Office is located on Arrivals Level of the T1 International terminal near the Swissport office and glass lifts. You will need to do this before you check your luggage for your flight.
Find more information about these restrictions here.
If the TRS offices are closed
Australian Border Force endeavour to staff the TRS offices before all departing International flights. If the counters are closed, you may be able able to submit your claim by filling in a form and dropping your information into the dropbox located at the departures office. You will find this option at the TRS office to right of the Heinemann Duty Free entrance.
A list of terminal and parking maps are available to view and download here.