ID and Access Services

The team within the Airports Services Centre issue the relevant ID and access cards and provide other customer facing functions for Sydney Airport.

These include:

Office location

All ID and access services, including lost property and visitor passes, are located within the Airport Services Centre. There are two Airport Services Centres at Sydney Airport. One is located on level 3 of the T1 International terminal (near the medical centre) and the other is located at the T2 Domestic terminal after security (behind the food court).

General opening hours

All ID and access services, including lost property and visitor passes, are available during the hours below:

  • Monday - Friday: 08:00* to 16:00
  • Saturday - Sunday: CLOSED
  • Public Holidays*: CLOSED

*The Airport Service Centre will open at 09:30 on the third Wednesday of each month. The dates where this will occur can be found below:

17 March18 August
21 April15 September
19 May20 October
16 June17 November
21 July15 December

International Precinct After Hours Services

Visitor passes and lost property collection services are available from the Airport Services Centre on level 3 of the T1 International outside these hours.

Domestic Precinct After Hours Services

Visitor passes can be issued from the arrivals level of the T3 Domestic terminal from 16:00 - 08:00.

Contact ID and Access Services

Complete the online form and a member of our team will be in touch. Alternatively, you can call us on +61 2 9667 9301.