Need assistance?

Special assistance
We're committed to providing terminal services that are readily accessible by all members of the community. When making your travel arrangements, you should advise your airline or travel agent of any special assistance that you may require.
Travelling with children
We want to help you take the hassle out of travel. A range of services are available for you and your family to ensure you have a safe aand smooth journey. We have children’s areas as well as dedicated family queues and parent room facilities available.
Airport Ambassadors
Our Airport Ambassadors bring a sincere and caring attitude to Australia’s busiest airport which helps provide a positive experience for all visitors. Airport Ambassadors wear bright blue jackets to ensure they are easily identifiable and stand out.