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T1 International

There are a number of facilities and services across the Sydney Airport precinct to help make your journey more relaxing.

Baggage storage by Smarte Carte
Opening hours
Level 1

If you need particular baggage services including the storing of any items at the airport, Baggage Storage™ operated by Smarte Carte operate baggage storage, bag wrapping, bag weighing, online visa application, printing and faxing services at the one facility. Baggage Storage™ by Smartecarte is located towards the southern end of the Arrivals level of International Terminal (T1) opposite Blooming Trails (florist).

Contact: (02) 9667 0926

Free Wi-Fi

Free Wi-Fi is available throughout T1 International. Simply select “-FREE SYD WiFi-” from the list of available networks, answer the questions, read the terms and conditions and click "Proceed". You will be shown a sponsored message then directed to a website.

This public access Wi-Fi service is not encrypted so please ensure services such as banking, e-mail and social networking sites have security such as SSL enabled.


Whether you’re travelling early in the morning or have some time between flights, you may to choose to stay close to the airport.

Visit our Hotels page for more information.

Information desks
Opening hours
Level 1
Level 2

Our Airport Ambassadors wear bright blue jackets to ensure they are easily identifiable and stand out.

Airport Ambassadors are located throughout T1 and T2, including at well-marked information desks:

T1 International - Departures Level

Between check-in counters "G" and "H" Opposite check-in counter "D", near front terminal entrance Opposite SYD Airport Tax and Duty Free Store after immigration and security screening

T1 International - Arrivals Level

Opposite passenger exit A and B

International Student Welcome Desk
Opening hours
Level 1

The NSW International Student Welcome Desk is staffed by helpful students ready to answer questions and assist arriving students.

The Welcome Desk offers guides and maps with information on iPads and screens.

You’ll find the Welcome Desk at T1 International in the Arrivals Hall opposite passenger exit A.

Opening times

The International Student Welcome Desk is currently closed.

Lost Property

If you lost something in one of our terminals, visit our Lost Property page.

If your item wasn’t found at our terminals, it may have been found on an aircraft or on public transport. Here are some additional contact details to help you find your lost property.

Airlines - Contact your airline for lost and delayed baggage, or if you have left something on board an aircraft.

Baggage Handlers - Your airline may contract out the management of lost, delayed or damaged baggage to a ground handling agency.

Lost passports - Lost passports found within the terminals are handed over to the Australian Border Force. They can be contacted via 1300 561 330 or by visiting their website.

Sydney Trains - For any items left on the train.

Taxi - If you left something in a taxi, you should contact the relevant taxi company directly.

Please note, Lost property services at T1 and T2 are provided free of charge. Sydney Airport does not work with third party lost property services.


There are multiple lounges located at T1 International terminal, giving you the chance the sit back and relax before boarding your next flight.

More information on the lounges can be found here.

Medical centre
Closed opens tomorrow at 8am
Opening hours
Mon - Fri
8am - 4pm
Level 3

The Medical Centre offers a range of medical services for travellers, staff and visitors to the airport. The Medical Centre is located on level 3 of International Terminal (T1). The Medical Centre can be contacted on 9667 4355.

Medical Travel Companions

If you require additional medical assistance* before, during or after your flight, Medical Travel Companions offer a comprehensive assistance service for passengers travelling through Sydney Airport.

Visit the Medical Travel Companions website for more information.

*Please note, airlines have complimentary support services as part of your airline ticket. We recommend confirming the level of service offered by your airline prior to booking.

Phone and charging services

There is various phone services and charging stations across T1 International.

More information can be found here.

Plane spotting

With three runways, more than 300,000 aircraft movements a year and a wide range of aircraft arriving and departing each day, Sydney Airport is a great location for plane spotting.

Click here for more information on the great vantage points around our airport.

Post Office
Opening hours
Level 2

Australia Post provides reliable and affordable postal, retail, financial and travel services. You’ll find the Australia Post Office Shop next to Airport Guardian Pharmacy at the T1 International before Customs.

Prayer room
Opening hours
Level 3

A prayer room is located on Level 3 of International Terminal (T1) to accommodate the religious needs of travellers.

A second prayer room is located within the taxi holding area at T1 to service the requirements of all taxi drivers.

Opening hours
Level 2

Shower facilities are available at the general check-in area near check-in counters A and K on the Departures level.

There are also shower facilities located airside (passenger only access) near Gate 31, Gate 51 and Gate 24 (male only) on the Departures level.

You will need to provide your own supplies for the use of the shower. These supplies may also be purchased at some of our retail outlets.

Smoking areas

NSW legislation states it is an offence to smoke within four metres of a pedestrian entrance or exit of a public building. NSW Health Inspectors are responsible for enforcement and can issue $550 fines to people who do not comply with the law.

Smoking is not permitted inside the airport terminals.

To accommodate smokers, we provide designated smoking areas outside our terminals. If you are a smoker, we ask that you please ensure you use the designated smoking areas provided and do not smoke in the marked smoke-free areas.

Our designated smoking areas can be found on our terminal maps.

There are no smoking areas for passengers transiting through T1 International.

Open now until 10pm
Opening hours
Every day
6am - 10pm
Level 1
Level 2
Level 3

Toilets are located throughout the International Terminal (T1).

Tourist Refund Scheme (TRS)

There are two Tourist Refund Scheme (TRS) offices located at T1 International:

  • Departures hall after security
  • Arrivals hall, between Arrivals A and Arrivals B

More information on the Tourist Refund Scheme can be found here.

Water fountains
Opening hours
Level 1
Level 2

Drinking water is available from the water fountains located throughout T1 International. The fountains are clearly sign-posted and located at most toilets where you are welcome to fill up your water bottles.