Tuesday 24 September 2024

• Sydney Airport’s opens new Uber kerbside pick-up zone located 20 metres from doors to the T1 International terminal
• Pick-up zone leverages Uber’s PIN technology, only available at Sydney Airport and a first for NSW
• New arrangements will set new standard for modern travel at Australia’s gateway

Starting today, passengers arriving at Sydney Airport’s T1 International terminal will be able to book an Uber trip on their smartphone and walk to the new dedicated pick-up zone located 20 metres from the terminal doors.

The new dedicated kerbside Uber pick-up zone features Uber’s PIN technology, with Sydney Airport’s T1 International terminal the first location in New South Wales to offer the new technology, delivering a faster and smoother journey for passengers arriving at Australia’s global gateway.

The new arrangements will also help ensure a more organised flow of both taxis and rideshare vehicles, while a new holding area for Uber vehicles located closer to the terminal will provide drivers with a dedicated space to wait for passengers.

Mark Zaouk, Sydney Airport’s Group Executive Commercial, said: “The popularity of rideshare has surged over the past few years¹, and it’s great to give passengers what they’ve been asking for which an Uber zone which is much closer to the terminals, in line with the experience at other major Australian and global airports.

“This innovation will redefine airport accessibility and set a new standard for modern travel at Australia’s gateway.”

Emma Foley, Managing Director, Uber ANZ said: “We are proud to partner with Sydney Airport to create an innovative, dedicated space for Uber pick-ups at the international terminal. This new zone will provide a smoother and more efficient experience for riders and drivers alike, and by using PIN, we can help Sydney Airport ease congestion at busy periods - perfect timing ahead of the peak school holiday travel period.”

Passengers using other rideshare providers will continue to access rides via the existing rideshare pick-up area, and arrangements for dropping off passengers remains the same. There are no changes for passengers being picked up by limousines or private cars.

Additionally, all ground transport operators who have passengers with mobility needs or disabilities will be able to use any one of four accessible pick-up spaces across the international precinct.

Notes to editor

¹Mode share changes over time at the T1 International terminal – ground transport

Uber kerbside pick-up zone at T1 International terminal

New Uber pick-up zone located in the south end of the T1 taxi area There will be seven pick-up bays at the T1 kerbside Disability access bay for taxis remains in place at Taxi Rank B, parallel to Uber pick-up bays

New arrangement will:

• Improve the customer experience at T1 and provide more choice;
• Improve pedestrian safety and provide a shorter distance between the terminal and Uber pick-up area;
• Reduce congestion in the existing rideshare pick-up location; and reduce recirculation times.

Uber PIN Technology:

Uber PIN technology allows Uber driver-partners and riders to be connected via the app with a PIN rather than by a rider finding a pre-assigned vehicle.

How it works:

1. Request an Uber trip to receive a six-digit personal identification number (PIN).
2. Walk to the Uber pick-up zone in front of the International terminal, and either go to the first available car, or at busier times, join the queue.
3. Share your unique PIN with the driver-partner and verify vehicle and driver-partner details before you get into the vehicle.

Sydney Airport Uber pick-up maps can be accessed here.